LET OUR STORIES BEGIN AGAIN & BE ALLSAFE!
Alwadi Hotel Doha MGallery is leading the way in offering a safe and convenient experience with innovative services digital services that will give guests peace of mind.
“COVID-19 has required us to rethink and change even the most simple of tasks that we once would have taken for granted,” said Alwadi Hotel Doha MGallery General Manager Mr. Hani Akkari. “Fortunately, Accor is a brand that is not only always innovating but also finding new ways to connect with our guests and the community.”
The WhatsAapp service is available for both in-house and outside guests – giving them the information they need for a memorable visit in an instant.
Guests staying in-house are able to connect to the hotel’s WhatsApp business account through QR code where they will be able to request services including taxis, laundry, restaurant bookings and more.
The WhatsApp service is also available to outside guests – enabling them to book a room, reserve a table in one of the restaurants and outlets or get more information about promotions, offers or general information such as opening hours.
“WhatsApp business also means that our guests can contact us pre-arrival to ensure we continue to create endless memorable moments for them. By providing this technology option we’re able to enhance the levels of confidence and safety our guests have,” Mr. Akkari said.
The WhatsApp Business account not only enables guests to make requests without face-to-face interactions, it is also faster and more convenient. Guests can access the Alwadi Hotel Doha MGallery WhatsApp account by QR code or directly by messaging +974 3075 8211.
The hotel has also adopted My Menu which is a – a digital menu accessible on a guest’s smartphone or tablet through a QR code – for their food and beverage outlets.
“Menus are one of the most used and most significant items in a restaurant and digitizing it is one of the most important ways to combat the spread of infection in a dining space,” Mr. Akkari said. “My Menu is not only safe it is also convenient for our guests it literally gives them the information they need at their fingertips.”
These are just two of the digital non-contact options available for guests and visitors – the globally lauded ALLSAFE Accor experience starts before guests even arrive at Alwadi Hotel Doha MGallery.
“ALLSAFE incorporates intensified hygiene and prevention measures to ensure safety. The ALLSAFE label verified by Clifton represents new elevated cleanliness protocols and standards and provides assurance that these standards have been met in our hotels,” said Mr. Akkari.
- Strengthened room cleaning protocols including extra disinfection of all high touch room and bathroom areas.
- Contactless check- in, check- out and payments carried out whenever possible.
- Sanitiser provided in key public areas. (front desk, elevators, restaurants, etc.)
- Safe room service provided at no extra charge in case of restaurant closures.